We offer shipping services in Canada and United States. In Canada we offer shipping via Canada post and United States Postal Service (USPS) and FedEx. 

Estimated times for Canada:
Canada Post: 7-14 Business Days.
Priority Mail: 1-3 Business Days.
Priority Express Mail: 1-2 Business Days.
FedEx  2 Day: 1-2 Business Days.

Estimated transit times for United States orders:

First Class Mail plus customs. 
Priority Mail: 6-10 Business Days.
Priority Express Mail: 3-5 Business Days.

LOT17 MAKEUP will gladly accept returns of product/s purchased from website WWW.LOT17MAKEUP.COM that are eligible for return.

Policy on Final Sale Items

Final sale items cannot be returned for refund, exchange or credit. 

Return by Mail

You are a valued customer and your satisfaction is important to us.  In order for us to continue and maintain a high level of customer service coupled with supreme products we ask that you please include the reason for return as well as the original order number in your email.

To qualify for a return, you must email refund@lot17makeup.com within 14 days of receiving the order. All item/s must be in their original and respective packaging.

Please contact Customer Service within 48 hours of receiving your package for items that are defective, damaged, or wrongly shipped. Any item that is believed to be defective or damaged may only be exchanged for the same item. Please hold on to all items until further instructed via email for a solution.

LOT17MAKEUP  is not responsible for any shipping fees, including return shipping fees. LOT17MAKEUP is not responsible for lost or untraceable return shipments. 

We recommend mailing your return using a carrier that offers tracking services.

Once the return is received and quality checked, you will receive a refund for the item minus any shipping expense.

Exchanges

We do not offer exchanges. If eligible, you may return your order for a refund and place a new order online at your convenience.

Processing time at the moment is 5-7 business days. Our warehouse is taking all precautionary measures to ensure all safety and cleanliness regulations are being met.